168 Consulting1 o4 N- a, f e8 r! c+ M2 h
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公司：KPMG/ a( L! i6 A1 p( D3 Y* H
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公司简介：毕马威国际会计事务所& w) [& m+ Z$ G, y9 ^3 H* r* |
职位：End User Support Analyst
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7 G+ c& g1 c2 O% S( g* C8 \; D6 ~工作内容：
& X% Q. _- b# b, C# b. m( ^% e- Provide first line response for users requiring assistance with information technology issues and problems - Respond to requests for technical assistance by phone, live agent, self-serve tickets and email - Track incidents using ServiceNow ticket management system - Maintain ITIL Standards and established SLAs - Support and maintain user accounts including rights, permissions and systems groups - Escalate complex problems to the Senior Analyst(s) and or appropriate Tier 2 - Follow up on tickets at predefined intervals until resolved
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V5 P% p3 k, [, L' W5 [想了解更多职位信息，咨询请通过微信号onlineservice168 1 A1 Y" i$ z9 D
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我们的在线小助手会第一时间与您联系。谢谢！) F% t( Q/ j. a; e
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- E0 Y( Z/ J3 I# z" U0 E3 u* R* Y168 Consulting与诸多大型金融会计IT工程类的公司有长期的合作，也提供在线的应聘指导咨询。我们线上的导师都是各个行业内的在职精英，并有修改简历求职信，面试辅导，模拟面试，职业咨询，推荐工作的相关经验。请关注我们的公众号，将有定期的各大行业的讲座，更多的内推的机会也在等着您~
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发表于 2018-1-17 17:38
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