KPMG招End User Support Analyst

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168 Consulting

, W) o; r( a8 M$ ]8 [. N公司：KPMG
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公司简介：毕马威国际会计事务所
7 G+ V2 e! F& V3 t职位：End User Support Analyst
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# N1 o, [, T2 h0 C7 L% ]- o: m% a工作内容：

- Provide first line response for users requiring assistance with information technology issues and problems

- Respond to requests for technical assistance by phone, live agent, self-serve tickets and email

- Track incidents using ServiceNow ticket management system

- Maintain ITIL Standards and established SLAs

- Support and maintain user accounts including rights, permissions and systems groups

- Escalate complex problems to the Senior Analyst(s) and or appropriate Tier 2

- Follow up on tickets at predefined intervals until resolved

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想了解更多职位信息，咨询请通过微信号onlineservice168  
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2 z5 H4 O& O& Y2 T' M, T我们的在线小助手会第一时间与您联系。谢谢！


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